Medical Communications

MMR’s Medical Communications Center or MEDCOM, housed in our Saginaw headquarters, is a vital part of our service excellence, providing life-saving instructions and dispatching services for six counties in our 15 county service areas. We are Michigan’s first Accredited Center of Excellence by the National/International Academies of Emergency Medical Dispatch. Annually, MEDCOM processes close to 100,000 requests for ground and air medical transportation.

MEDCOM’s state of the art technology and advanced protocols allow dispatchers to locate and send the closest available ambulance while delivering pre-arrival instructions to the caller for such emergencies like bleeding, choking, CPR and even delivering a baby.  MMR’s Medical Dispatch staff are all EMD (Emergency Medical Dispatcher) certified.

In additional to dispatching nearly 100 ambulances, MMR provides dispatching and flight flowing services for two helicopter services:  St. Mary’s of Michigan’s FlightCare and Covenant Healthcare’s LifeNet.