MMR’s Accreditations & Certifications
MMR Aligned to Secure Five National EMS Accreditations and Certifications
Achieving and retaining high standards plays a vital role in our operation. It sets us up for success and demonstrates our motivation to follow a certain standard of care at all times. Currently, we are positioned to secure five national EMS accreditations and certifications – four of which are optional.
We root our entire company with the mantra of abiding the Commission on Accreditation of Ambulance Services (CAAS) standards and values every day. We were first accredited by the optional CAAS in 1997, which is accredited in three-year terms. CAAS is the gold standard in the ambulance industry for organizational and operational success – covering the likes of management, finances, community relations, equipment and more. It’s an extensive evaluation, but by performing to the high standards constantly, nothing takes us by surprise when it comes time for a site review. Last time, we received a perfect score, which means the CAAS has no recommendation for improvement.
Another optional accreditation we’ve achieved is from Accredited Center of Excellence (ACE), which looks to improve public care and maximize the efficiency of 911 systems. ACE sets forth guides for emergency dispatch centers to ensure top-notch service for those dialing 9-1-1. With these guidelines, based around algorithms depending on what the call is about, consistent quality and information is provided. This evaluation includes a live demonstration of calls in action, with dispatchers correctly following the policy. We first received ACE accreditation in 2011, and were re-accredited last year. Only a handful of organizations are dual accredited between CAAS and ACE.
Our third accreditation is with National Academy of Ambulance Coding (NAAC), which is also optional. NAAC is the nation’s leading source for education and certification programs in ambulance billing and compliance. Through this accreditation, our billing professionals have undergone a program that assures accuracy, professionalism, and compliance when billing. Ambulance billing is far different from medical, including government standards requiring the biller to outline every single detail. For example, if the call was in response to a fall, details like where it occurred, if there’s a cut, how the deep the cut is, how long, etc. are required. Having these standards in place avoids fraudulent billing.
Our entire fleet maintenance staff is also certified through National Institute for Automotive Service Excellence (ASE). We’ve discussed previously the rigorous work our maintenance crew performs, and their certification with the institute further displays their dedication to quality, master-level work.
Additionally, we’ve recently submitted an application for our paramedic-training program to become accredited. This accreditation will certify to potential students that the program is a sound institution and meets the necessary standards in terms of administration, resources, faculty, and facilities. The accreditation validates that the program complies with the standardized training across the country. We’re looking forward to receiving approval.
Our drive to reach the highest of standards has accumulated a bevy of certifications and accreditations for our company and employees. However, it’s not just about achieving the standards, but maintaining them consistently every day.