MMR’s Medical Communications Center Reaccredited!

Mobile Medical Response received official notification that our Medical Communications Center has been re-accredited by the International Academy of Emergency Dispatch (IAED) as an Accredited Center of Excellence (ACE).  MMR’s medical dispatch center was the first in the State of Michigan to receive this designation and has been accredited since 2011.  There are only four ACE accredited dispatch centers in Michigan, and 157 world-wide.

The IAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services world-wide. Comprised of four allied Academies for medical, fire, police, and emergency communication nurse system dispatching, the IAED supports first-responder related research, unified protocol application, legislation for emergency call center regulation, and strengthening the emergency dispatch community through education, certification, and accreditation. An Accredited Center of Excellence (ACE) is the highest distinction in 9-1-1 emergency communication services.

Mobile Medical Response achieved re-accreditation for continued compliance to the Medical Priority Dispatch System (MPDS) and the associated “20 Points of Excellence”. The “20 Points of Excellence” encompass international practice standards of excellence for Emergency Medical Dispatch (EMD). This sustained culture of operational effectiveness addresses system oversight, quality improvement programs, and individual certification of all emergency call-takers. Re-accreditation is a voluntary accomplishment that demonstrates an unprecedented dedication to public safety from not only each individual within the communications center, but also the administration team.

MMR is the Secondary Public Service Answering Point (PSAP) and the contracted provider of emergency medical dispatching services for Saginaw, Arenac, Crawford, Clare, Isabella and Gratiot counties.  MMR’s center works in collaboration with local 911 centers to provide state of the art medical dispatching services and pre-arrival instructions to callers.  Pre-arrival instructions allow medically trained dispatchers to instruct by-standers to initiate medical intervention until the ambulance arrives which results in “zero response time”. “We are incredibly proud of this exemplary achievement by our communications center, and especially proud that we can provide this unique service without burdening our communities for monetary support”, notes Mark Thompson, CEO.